Update - We have identified an intermediate workaround while Recurly and our card processor are still analysing the root cause. Customers who have valid cards rejected should contact support@kraken.io for a resolution.
Oct 26, 20:48 CEST
Identified - We can reproduce the issue and have traced it to the payment gateway service. We are working with their support to locate the root cause.
Oct 26, 19:00 CEST
Investigating - Some customers have reported that perfectly valid credit cards are being rejected. This matter has been escalated to our payment billing provider, @recurly, who admit that the problem is on their end and are working on a solution.
Oct 25, 13:46 CEST
Kraken.io API   Operational
Kraken.io Web Interface   Operational
Kraken.io Storage   Operational
Kraken.io Homepage   Operational
LiveChat Chat widget   Operational
Recurly API   Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
Fetching
API Response Time
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Web Interface Uptime
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Web Interface Response Time
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Past Incidents
Nov 15, 2018

No incidents reported today.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - An internal component unexpectedly locked up and disconnected the service from load balancing. Normal service has been restored. Kraken.io API services have not been affected.
Nov 8, 09:10 CET
Investigating - We are currently investigating this issue.
Nov 8, 08:44 CET
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.