Update - We have identified an intermediate workaround while Recurly and our card processor are still analysing the root cause. Customers who have valid cards rejected should contact support@kraken.io for a resolution.
Oct 26, 20:48 CEST
Identified - We can reproduce the issue and have traced it to the payment gateway service. We are working with their support to locate the root cause.
Oct 26, 19:00 CEST
Investigating - Some customers have reported that perfectly valid credit cards are being rejected. This matter has been escalated to our payment billing provider, @recurly, who admit that the problem is on their end and are working on a solution.
Oct 25, 13:46 CEST
Kraken.io API Operational
Kraken.io Web Interface Operational
Kraken.io Storage Operational
Kraken.io Homepage Operational
LiveChat Chat widget Operational
Recurly API Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Uptime
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Web Interface Uptime
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Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

No incidents reported.